Refund policy

Last Updated: September 18, 2026

Our 30-Day Money-Back Guarantee

Try Avantera with confidence. We know that finding the right supplement can take time, and we believe in our products. If you are not satisfied for any reason, you can return your first order of any product for a full refund within 30 days of your purchase date. No questions asked.

What "full refund" means: we refund the full amount you paid for the order, including the product price, any shipping and handling charge, and sales tax. You are responsible for the cost of shipping the product back to us.

Who Is Eligible

The guarantee applies when all of the following are true:

  • The order was placed on avanterahealth.com. Purchases from Amazon or any other retailer or marketplace are governed by that seller's return policy and are not eligible.
  • It is your first order of that product. Each customer may use the guarantee once per product. If you have already received a guarantee refund for a product, later orders of the same product are not eligible.
  • Your refund request is submitted within 30 days of the purchase date. Requests submitted after 30 days are not eligible.
  • You return the product to us (opened or unopened jars are fine) following the instructions we send you.

Subscription renewal orders are not eligible for the guarantee. The guarantee covers your first order of a product; it is not a way to return renewal shipments. You can avoid unwanted renewals by cancelling, pausing, or skipping before your next charge date, as described below.

Limit: one guarantee refund per customer and household per product. We reserve the right to decline refund requests that we reasonably believe are abusive or fraudulent.

How to Request a Refund

  1. Submit a request through our Help Center at avanterahelp.zendesk.com/hc/en-us/requests/new (or email support@avanterahealth.com) within 30 days of your purchase date. Include your order number and, if you're willing, a sentence about why the product wasn't right for you, so we can keep improving.
  2. We will reply by email within 2 business days with the return address and instructions.
  3. Pack the jar(s) in a box and ship them to us. You pay return shipping; we recommend a tracked service.
  4. Once we receive your return, we will issue your refund to the original payment method within 5-10 business days. Your bank or card issuer may take a few additional days to post it.

Damaged, Defective, or Missing Orders

If your order arrives damaged, is defective, or never arrives, contact us within 14 days of the delivery date (or the estimated delivery date) at support@avanterahealth.com and we will replace it or refund it at our expense. Damaged, defective, or lost orders are handled separately from the 30-day guarantee and do not count toward the one-refund limit.

Cancelling, Pausing, or Skipping Your Subscription

You can cancel your subscription at any time. There is no cancellation fee and no minimum term.

How to cancel:

  • Online: log in at avanterahealth.com/account, open Manage Subscriptions, select your subscription, and choose Cancel. You can also pause your subscription, skip your next shipment, or change your next charge date or frequency from the same screen.
  • By email: send a message to support@avanterahealth.com from the email address on your account and ask us to cancel. We will confirm by email, normally within 1 business day.

When your cancellation takes effect: to avoid being charged for your next shipment, cancel before the next charge date shown in your account. Cancellation takes effect immediately and stops all future charges. Your renewal reminder email tells you when your next charge is coming.

Orders that have already been charged: once a renewal order has been charged it cannot be cancelled and will ship. Renewal orders are not eligible for a refund under the 30-day guarantee. If you cancel after a renewal has been charged, that shipment is your last.

Reactivating: you can restart a cancelled subscription at any time from your account.

Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new "Last Updated" date and, if material, notified to active subscribers by email before they take effect, as described in our Terms of Service. The policy in effect on the date of your order applies to that order.

Questions

Email support@avanterahealth.com or visit our Help Center at avanterahelp.zendesk.com. We're happy to help.