Important Update Regarding Our Product Endorsements

Dear customer,

We are writing to you with full transparency regarding an oversight on our part that recently came to our attention. Earlier this summer, we featured endorsements from two medical professionals, Dr. Susan Scanlon and Dr. Sharon Axelrod, on our website in connection with our product Elevate. Unfortunately, we have since discovered that these endorsements were included in error.

We had engaged a third-party service to connect us with qualified medical professionals for endorsements, trusting their assurances that the doctors listed had reviewed and supported our products. However, we have come to learn that Dr. Scanlon and Dr. Axelrod had no knowledge of our products and did not authorize the use of their names or images.

The moment we became aware of this, we immediately removed all references to these doctors from our website. We deeply regret this error and any confusion it may have caused. We hold ourselves to the highest standards of integrity and transparency, and this situation does not reflect the values we strive to uphold as a company.

Moving forward, we are implementing stricter vetting processes for any endorsements and working diligently to ensure this does not happen again. We value your trust and are committed to maintaining it.

If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@avanterahealth.com or (202) 933-5276.

Thank you for your understanding and continued support.